Last updated: December 25, 2025
Welcome to Trace Up.
By accessing or using our website https://trace-up.com, you agree to be bound by these Terms & Conditions, together with our Privacy Policy and Cookie Policy, which form an integral part of your use of this website.
1. About Trace Up
Trace Up is an online platform offering physical books, digital books, and educational content.
2. Eligibility
You confirm that you are at least 18 years old, or using the website under parental or legal guardian supervision.
All purchases are intended for adults.
3. Products & Services
Physical Products
Printed books shipped to customers. Delivery times may vary.
Digital Products
Digital products (eBooks, PDFs, audio content) are delivered electronically only after purchase.
No physical shipping applies to digital products.
Print on Demand
Some products are produced specifically per order.
We make reasonable efforts to display products accurately; however, actual colors or appearance may vary due to screen settings or printing processes.
4. Pricing, Currency & Taxes
Prices are in CAD unless stated otherwise.
Taxes may apply based on location.
Payments are processed via Stripe, PayPal, or similar providers.
5. Orders & Acceptance
Orders are subject to acceptance and verification.
Confirmation emails do not constitute final acceptance until payment is completed.
6. Digital Products & Intellectual Property
All content is protected by intellectual property laws.
Upon purchase, you are granted a personal, non-transferable, non-commercial license, valid for personal use for the lifetime of the product, unless terminated due to violation of these Terms.
You may not:
Copy, distribute, resell, or share content
Modify, translate, reverse engineer, or adapt content
Use content for institutional or commercial purposes without written permission
We may apply technical protection measures such as watermarking.
7. Shipping & International Delivery
Delivery times are estimates.
International orders may be subject to customs duties or restrictions, which are the customer’s responsibility.
8. Returns & Refunds
Returns and refunds are governed by our Refund & Returns Policy, available on our website and incorporated into these Terms.
Due to the nature of digital products, all digital sales are final, except where required by applicable consumer protection laws.
9. User Accounts, Reviews & Content
If you submit reviews, comments, or other content:
You grant Trace Up a non-exclusive, royalty-free, worldwide license to use, display, and promote such content in connection with our services.
We reserve the right to moderate or remove content that is abusive, misleading, or harmful to our reputation.
10. Prohibited Use
You agree not to misuse the website or its content.
11. Limitation of Liability
To the fullest extent permitted by law:
We are not liable for indirect or consequential damages
We are not responsible for misuse of products or technical issues beyond our control
Liability shall not exceed the amount paid for the product in question
12. Force Majeure
We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, supply chain disruptions, or governmental actions.
13. Subscriptions (Future Services)
If introduced, subscription services will be governed by additional terms disclosed prior to activation.
14. Third-Party Services
We are not responsible for third-party websites or services.
15. Termination of Services
We may suspend or terminate accounts that violate these Terms without prior notice.
For general service changes or discontinuation, we will make reasonable efforts to notify users in advance where practicable.
16. Dispute Resolution
These Terms shall be governed by the laws of Ontario, Canada.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Ontario.
17. Changes to These Terms
Updates will be posted on this page. Continued use constitutes acceptance.
18. Contact & Legal Notices
General inquiries: support@trace-up.com
Privacy matters: privacy@trace-up.com
Legal notices shall be deemed properly delivered when sent to the company’s registered contact address.